We are committed to providing our services in a transparent, fair, and lawful manner. These Terms and Conditions govern your access to and use of our services and outline the rights, responsibilities, and obligations of all users.
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you have any questions or concerns regarding these terms, please contact us for further clarification. We also encourage you to review our Privacy Policy to understand how we collect, use, and protect your personal information.
Identity Verification Policy
Knuckles Adventure reserves the right to verify the identity of any participant at any time prior to or during an activity. All participants must be prepared to present a valid government-issued identification document upon request.
If fraudulent documentation, false information, or any form of misrepresentation is identified, our guides and authorized personnel reserve the right to immediately cancel the activity for the individual concerned. In such circumstances, no refund or compensation will be provided.
Bookings and Payments
Any items or services not expressly stated under the package inclusions will be charged separately.
Reservations are confirmed and prioritized based on the order in which advance payments are received. To secure your preferred date, we strongly recommend making the required advance payment at the earliest opportunity.
A non-refundable advance payment of 30% of the total package price is required to confirm your booking. The remaining balance must be settled in full prior to the commencement of the tour.
An official invoice or receipt will be issued for every payment made to us as proof of transaction.
Participants will be held responsible for any loss, breakage, or damage to equipment or property during the tour. The cost of repair or replacement will be charged to the individual concerned or, where applicable, to the organizing committee.
Disclaimer for Personal Belongings
Knuckles Adventure places the highest priority on the safety and well-being of all participants. However, we expressly disclaim any responsibility for the loss, theft, or damage of personal belongings, including but not limited to electronic devices, jewelry, wearable items, cash, or other valuables. Participants are strongly advised not to bring high-value items on our expeditions.
Participants are solely responsible for the care and security of their personal belongings at all times. We encourage all individuals to exercise appropriate caution and discretion when deciding which items to bring on any tour or activity.
In the event of loss, theft, or damage to personal property, Knuckles Adventure, its affiliates, and staff shall not be held liable under any circumstances. By participating in our activities, you acknowledge and agree to this disclaimer and waive any claims against Knuckles Adventure arising from such incidents.
Cancellation and Refund Policy
All activities may be delayed, postponed, or substituted with alternative tours due to adverse weather conditions or safety concerns.
Please note that the advance payment of 30% required to confirm your booking is non-refundable.
Whenever possible, any cancellations or rescheduling due to weather or operational reasons will be communicated at the time of reservation, after reviewing weather reports.
Cancellations or rescheduling requests arising from the participant’s own circumstances will not be eligible for refunds.
If Knuckles Adventure initiates a cancellation or termination of the activity (excluding cases of natural disasters, government restrictions, or extreme weather conditions), a full refund of the amount paid will be issued, less any applicable banking or border-crossing fees.
No refunds will be provided once the hike or activity has commenced.
Modification or Rescheduling
Participants may request to modify or reschedule their hike, subject to availability and mutual agreement. All requests for changes must be communicated at least two weeks in advance to allow adequate time for adjustments.
Acknowledgment and Contact Information
By participating in our hiking experiences, you acknowledge and agree to comply with our cancellation and refund policies. Our goal is to provide flexibility while ensuring fair treatment for all participants and the smooth execution of our adventures.
For any inquiries or to initiate the cancellation process, please contact our customer service team:
Phone: +94 777 812 891
Email: info@knucklesadventure.com
We sincerely thank you for choosing Knuckles Adventure for your travel experiences and look forward to assisting you in your future adventures.
Last Updated: 01/02/2026